H-Frame 2.0 Shattered Side Panel During Shipping

[Beenade66]

Hi, in the recent months I have gotten a freight-forwarding company to purchase the H-Frame 2.0 White/Blue directly from In Win E-store (US), as I am situated in Australia.

They have received the package on the 12th of January, however, flagged it as damaged in shipping (the glass side panel has shattered).

They informed me that they have tried to contact In Win with no response yet for the past few weeks.


I am just wondering if there is any way I can either: Get an In Win Rep to contact them OR purchase a replacement side panel OR worst case scenario, get the dimensions of the panel so I can get a glass fabricator to make another one.

I have attached the images they provided upon receipt of the package.
download (11).jpgdownload (13).jpgdownload (12).jpgdownload.jpgdownload (1).jpg


Any insights/clarifications would be appreciated.


Thanks!

Regards

Mack (DeeBeeCustom)

[Administrator Johnny Gomez]

Hello Mack,

Our RMA team is working on your case. They will be in contact with the forwarding company shortly. What's likely delaying the process is they will have to file a claim against FedEx for damaging the panel.

[Beenade66]

Hello Mack,

Our RMA team is working on your case. They will be in contact with the forwarding company shortly. What's likely delaying the process is they will have to file a claim against FedEx for damaging the panel.

Thanks for the clarification Johnny

I guess I gotta wait a bit more before I finally get the final 30th anniversary signature series case to finish my collection.

Thanks nonetheless and let me know of any further changes.

[littlejeremy]

I hope you will get a new side panel soon.... by the way, I think it's a 30th anniversary case , see here : https://www.youtube.com/watch?v=fIbQ3_00UNI

[Beenade66]

Oops your right 30th Anniversary haha my bad

Thanks!

[Administrator Johnny Gomez]

We're sorry. I'm currently working with our RMA team to find a way to speed up the process. We thank you for your patience and understanding.

[Beenade66]

We're sorry. I'm currently working with our RMA team to find a way to speed up the process. We thank you for your patience and understanding.

That is ok Johnny! Thanks for assisting in this case.

[Beenade66]

We're sorry. I'm currently working with our RMA team to find a way to speed up the process. We thank you for your patience and understanding.

Hi Johnny,

Would it be possible to get an update on this case?

Thanks in advance

[Administrator Johnny Gomez]

Hello,

We're going to speed up the process and have our HQ send you a new panel directly. Please message me your mailing information and phone number. Thanks for your time and patience.

[Beenade66]

Hi Johnny,

Thanks for the reply, I have tried to direct message you, however it says inbox is full.

Is there a dedicated email I can message you the details?

Thanks again!

[Beenade66]

Thought i'd update the post with photos of the replacement panel (mounted on the rear of case). Took the afternoon to clean up all the glass shards/dust in the case and bring it back to its pristine condition.

Although looks like the replacement panel is tinted gold/mirror like the one used in the amber H-Frame.


IMG_20190302_180040.jpgIMG_20190302_175835.jpg

[Administrator Johnny Gomez]

Sorry about that! We will go ahead and send you the correct panel. Thanks for your time and patience.

[Beenade66]

Sorry about that! We will go ahead and send you the correct panel. Thanks for your time and patience.

Thanks Johnny again for sorting everything! In Win customer support is top notch as usual. P.s. sorry for the late reply busy week.

[Administrator Johnny Gomez]

Thank you! Our customers are our No. 1 concern! And as much as I'd like to take 100% of the credit, I cannot. Much of the credit goes to our amazing HQ, whom were able to send the panel directly to you in Australia.

[Beenade66]

Thank you! Our customers are our No. 1 concern! And as much as I'd like to take 100% of the credit, I cannot. Much of the credit goes to our amazing HQ, whom were able to send the panel directly to you in Australia.

Thanks again to everyone involved in organising this

[Beenade66]

Oh and thank you inwin for the little gift I really appreciate the extra effort put into it.

[anilokayn]

Thanks for the reply, I have tried to direct message you, however it says inbox is full.
Is there a dedicated email I can message you the details?