Announcement

Collapse
No announcement yet.

H-Frame 2.0 Shattered Side Panel During Shipping

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • H-Frame 2.0 Shattered Side Panel During Shipping

    Hi, in the recent months I have gotten a freight-forwarding company to purchase the H-Frame 2.0 White/Blue directly from In Win E-store (US), as I am situated in Australia.

    They have received the package on the 12th of January, however, flagged it as damaged in shipping (the glass side panel has shattered).

    They informed me that they have tried to contact In Win with no response yet for the past few weeks.


    I am just wondering if there is any way I can either: Get an In Win Rep to contact them OR purchase a replacement side panel OR worst case scenario, get the dimensions of the panel so I can get a glass fabricator to make another one.

    I have attached the images they provided upon receipt of the package.
    download (11).jpgdownload (13).jpgdownload (12).jpgdownload.jpgdownload (1).jpg


    Any insights/clarifications would be appreciated.


    Thanks!

    Regards

    Mack (DeeBeeCustom)
    Last edited by Beenade66; 01-25-2019, 09:31 PM.

  • #2
    Hello Mack,

    Our RMA team is working on your case. They will be in contact with the forwarding company shortly. What's likely delaying the process is they will have to file a claim against FedEx for damaging the panel.

    Comment


    • #3
      Originally posted by Administrator Johnny Gomez View Post
      Hello Mack,

      Our RMA team is working on your case. They will be in contact with the forwarding company shortly. What's likely delaying the process is they will have to file a claim against FedEx for damaging the panel.
      Thanks for the clarification Johnny

      I guess I gotta wait a bit more before I finally get the final 30th anniversary signature series case to finish my collection.

      Thanks nonetheless and let me know of any further changes.
      Last edited by Beenade66; 01-29-2019, 05:29 AM.

      Comment


    • #4
      We're sorry. I'm currently working with our RMA team to find a way to speed up the process. We thank you for your patience and understanding.

      Comment


      • #5
        Originally posted by Administrator Johnny Gomez View Post
        We're sorry. I'm currently working with our RMA team to find a way to speed up the process. We thank you for your patience and understanding.
        That is ok Johnny! Thanks for assisting in this case.

        Comment


        • #6
          Originally posted by Administrator Johnny Gomez View Post
          We're sorry. I'm currently working with our RMA team to find a way to speed up the process. We thank you for your patience and understanding.
          Hi Johnny,

          Would it be possible to get an update on this case?

          Thanks in advance

          Comment


          • #7
            Hello,

            We're going to speed up the process and have our HQ send you a new panel directly. Please message me your mailing information and phone number. Thanks for your time and patience.

            Comment


            • #8
              Hi Johnny,

              Thanks for the reply, I have tried to direct message you, however it says inbox is full.

              Is there a dedicated email I can message you the details?

              Thanks again!

              Comment


              • #9
                Ok, in this case, email: johnny.gomez@in-win.com. Thanks.

                Comment


                • #10
                  Originally posted by Administrator Johnny Gomez View Post
                  Ok, in this case, email: johnny.gomez@in-win.com. Thanks.
                  Email sent. Let me know if it hasn't gone through.

                  Thanks again for the help Johnny!

                  Comment


                  • #11
                    Thought i'd update the post with photos of the replacement panel (mounted on the rear of case). Took the afternoon to clean up all the glass shards/dust in the case and bring it back to its pristine condition.

                    Although looks like the replacement panel is tinted gold/mirror like the one used in the amber H-Frame.


                    IMG_20190302_180040.jpgIMG_20190302_175835.jpg

                    Comment


                    • #12
                      Sorry about that! We will go ahead and send you the correct panel. Thanks for your time and patience.

                      Comment


                      • #13
                        Originally posted by Administrator Johnny Gomez View Post
                        Sorry about that! We will go ahead and send you the correct panel. Thanks for your time and patience.
                        Thanks Johnny again for sorting everything! In Win customer support is top notch as usual. P.s. sorry for the late reply busy week.

                        Comment


                        • #14
                          Thank you! Our customers are our No. 1 concern! And as much as I'd like to take 100% of the credit, I cannot. Much of the credit goes to our amazing HQ, whom were able to send the panel directly to you in Australia.

                          Comment


                          • #15
                            Originally posted by Administrator Johnny Gomez View Post
                            Thank you! Our customers are our No. 1 concern! And as much as I'd like to take 100% of the credit, I cannot. Much of the credit goes to our amazing HQ, whom were able to send the panel directly to you in Australia.
                            Thanks again to everyone involved in organising this

                            Comment

                            Working...
                            X