In Win 303 Aurora - USB 2.0 Front of case problem

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[Mathilde230744]

Hello;

I am writing you because I have a In win 303 Aurora's case with 4 usb ports in front of the case - 2x USB 3.0 and 2x USB 2.0
It appears that both USB 3.0 ports works normally but regarding the USB 2.0 (both of them) don't work, nothing happen for usb key, however for external hard drive I only listen the noise of the disk starting and few seconds after, it stopped and nothing happen,

Can you please help me ?
Motherboard : MSI Z390 Gaming Edge

Many thanks for your return,


Best Regards,