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New A1 Plus but came with Acrylic Base broke while shipping. Help

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  • New A1 Plus but came with Acrylic Base broke while shipping. Help

    I received my new InWin A1 plus but upon opening the box my bottom acrylic base/shroud has a broken piece. The shipping box and the Inwin box appear to have no damage other than the usual shipping wear and tear though. How can i get a replacement? I hate to return the whole case just to get a replacement acrylic base. Please help. I have already contacted InWin via the website RMA/Warranty but that was on October 12th and other than the original automated email letting me know they would get back to me i have not heard a response to my case. I found a forum post on here where someone had the same exact problem with the broken piece out of the box and they were told to email customerservice@in-win.com with invoice and picture of the damage which i have also done with no help.
    Thanks

  • #2
    Hello,

    We apologize for the lack of responses. What region are you from?

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    • #3
      United States, Tennessee

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      • #4
        Ok, in this case, please private message me your email address and we'll take care of you.

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        • #5
          I tried sending you a PM but it said you had exceeded your private message quota???

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          • #6
            Thank you Sir. Email sent.

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